Privacy Policy
1. Overview
Life Financial Services Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy.
We collect, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we manage personal information.
2. What Personal Information We Collect
We collect personal information necessary to provide financial advice and related services.
This may include:
Name, date of birth and contact details
Residential and postal address
Employment and occupation details
Financial information (assets, liabilities, income, expenses)
Bank account details
Tax File Number (where permitted by law)
Identification documents (e.g. passport, driver’s licence)
Superannuation and investment details
Where relevant (e.g. insurance advice), we may collect sensitive information, such as health information. We will only collect sensitive information with your consent or where otherwise permitted by law.
3. How We Collect Personal Information
We collect personal information:
Directly from you (e.g. fact finds, application forms, meetings, online forms)
From product providers and platforms
From your accountant, lawyer or other advisers (with your consent)
As required under AML/CTF legislation
If we are required by law to collect certain information and you choose not to provide it, we may be unable to provide advice or services to you.
4. Why We Collect Your Information
We collect and use personal information to:
Provide financial advice
Establish and manage investments and insurance
Implement transactions and instructions
Meet legal and regulatory obligations
Communicate with you about your services
Improve and administer our business operations
We will not use your information for purposes unrelated to the above without your consent unless permitted by law.
5. Disclosure of Personal Information
We may disclose your personal information to:
Product issuers, platforms, custodians and insurers
Investment managers and administrators
Professional advisers (e.g. accountants, lawyers)
Compliance consultants and service providers
External dispute resolution bodies
Government or regulatory authorities where required by law
We take reasonable steps to ensure that third parties handle your information in accordance with privacy law.
6. Overseas Disclosure
Some service providers (including cloud or technology providers) may store data overseas.
Where this occurs, we take reasonable steps to ensure appropriate data protection safeguards are in place.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information is stored securely using controlled access systems and encrypted technology where appropriate.
When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with legal retention requirements.
8. Access and Correction
You may request access to the personal information we hold about you.
You may also request correction if you believe the information is inaccurate, incomplete or out of date.
Requests should be made in writing to our Privacy Officer. We will respond within a reasonable timeframe.
9. Complaints
If you believe we have breached the Privacy Act or mishandled your personal information, you may lodge a written complaint with our Privacy Officer.
We will acknowledge your complaint and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:
Website: www.oaic.gov.au
Phone: 1300 363 992
10. Contact Details
Privacy Officer: John McLoughlin
Life Financial Services Pty Ltd
Email: info@lifefs.com.au